Aplus Warranty Policy

Aplus is committed to delivering high-quality products and services. To ensure customer peace of mind, we provide a transparent and convenient warranty policy, guaranteeing customer confidence in choosing Aplus.

1. Warranty Conditions

Products will be eligible for free warranty service if they meet the following conditions:

• Technical defects or manufacturing errors.
• The product is within the warranty period, as stated on the purchase invoice.
• The warranty seal remains intact, and the product has not been repaired by unauthorized third parties.

2. Warranty Period

• Billiard tables: 2-year warranty on frame, slate and cushions.
• Other products: the specific warranty period varies by product and is clearly communicated at the time of purchase.
• Customers can verify the warranty period through the warranty seal or purchase invoice.

3. Warranty Process

• Contact Support: Customers should contact Aplus customer support via hotline, email, or live chat to report the issue requiring warranty service.
• Send the Product: Bring the product to an authorized service center or send it via postal service to the designated address.
• Service Handling: The Aplus technical team will inspect and address the issue within 7-10 business days (depending on complexity).

4. Cases Not Covered by Warranty

• Damage caused by user error (e.g., drops, impacts, improper usage).
• Products beyond the warranty period.
• Products altered or repaired by unauthorized third parties.

5. Aplus Commitment

Aplus strives to optimize the warranty process to ensure absolute customer satisfaction and trust. With an experienced technical team, we are committed to resolving issues promptly, effectively, and accurately.